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March 27, 2006
We're Finished
Dunkin Donuts, you and I are finished.
I know it's always been a tenuous relationship. I've long known that the delicious smell wafting out of the building will never be matched by the taste of any of the baked goods within. I know that, at this point, donuts are a sideline item for you, and that Fred the Baker is gone, his duties long since shifted to some assembly line.
I know I'll always be in line behind a construction worker buying 11 coffees for his coworkers. I know if I buy my special (Mt. Dew and a donut) and hand you exact change ($2.30), you'll count it, then ask me if I want anything else. I know the mathematical formula by which the hurry I'm in is directly proportional to the number of people in front of me buying egg-and-cheese sandwiches.
And I've long known that I hate your coffee. Seriously hate it. Honestly, I wouldn't drink it if I were having a coughing fit in the desert.
But this was the last straw. My soda was flat and my Boston Creme donut was 90% cake and 10% cream. It takes a special kind of determination to eff up a donut and a soda.
So thanks for everything. It's not you; it's me. Actually, that's a lie. It's you.
Filed Under: My (ahem) Life | Permanent Link, Comments (6) | Linking Blogs
Comments
Send a note to Dunkin Donuts HQ and let them know how you feel. I had an experience once at a Marriott that so infuriated me that I wound up talking to people at Marriott up through and including the office of Mr. JW Marriott Jr. I won't get started on that (you're welcome), but you might want to think about letting them know how you feel.
Posted by: Vin | March 27, 2006 03:42 PM
When I worked at MediaOne Corporate an eon or two ago, the admins (myself included) had to take turns staffing the calls that would come in from random customers asking for the President. Fortunately you are about 30393939 times saner than those people ever were. I recall one woman who was infuriated that she had to pay for HBO. It seemed like a good idea for me to not share with her that I didn't have to pay for mine. ;)
Posted by: Sooz | March 27, 2006 04:58 PM
hey man... to quote a bad 80's hair band song: you don't know what you've got till' it's gone. not everyone has yummy boston creme donuts. maybe they're having problems finding a good baker since the real one died "time to make the donuts" *blink blink*.
Posted by: cherylann | March 27, 2006 10:21 PM
Cosmos, I got a kick out of your story. I posted it on our Dunkin Donuts site. You should contact DD about your experience. Feel free to use our website as a vehicle to do that.
Thanks, Scott
Posted by: Scott | March 28, 2006 03:59 PM
I read scott's site b/c i have a lot of time to kill.
Please don't give up just like that, I mean how long have you been together? What are you going to do go to starbucks or, like a good citizen, go to your local coffee shop with their offerings of fresh muffins and donuts that aren't mass-produced? I beg you to reconsider, let's not let one bad experience ruin the whole thing. Countless times I have gotten, yeah a cup a joe (maybe even a box) that wasn't up to par. Maybe a bagel that was a bit over/undercooked, a lowfat blueberry muffin with less sugar crystals than I expect. But everyone makes mistakes.
Posted by: mel | March 31, 2006 11:07 AM
Mike, give them a break whydoncha? They get it right thousands of times every day in each shop, so theya re bound to screw up an order now and then. Donuts don't always get done perfectly. I've had problems in every place I regularly go to, including Dunkin, now and then. I don't make grudge pledges! LOL
If you complain to HQ, you'll probably get coupons for freebies. You could try another shop, too--they are independently owned and another shop might be owned by a different franchisee.
Posted by: Bob | April 11, 2006 05:34 PM
